Privacy Policy

Introduction

Spoke Wheel Works (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.spokewheelworks.co.uk, and purchase our products or services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, address, email address, phone number, and payment details.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Information

We collect information about you in the following ways:

• Direct Interactions: You may provide us with your personal information by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

3. How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Manage Services: To deliver products and services you request, process payments, and manage your orders.
• To Improve Our Website: To administer and improve our website, ensuring that content is presented in the most effective manner.
• To Communicate with You: To provide you with information, products, or services that you request from us, or which we feel may interest you.
• To Market and Promote: To measure or understand the effectiveness of advertising we serve to you and to deliver relevant advertising.
• To Comply with Legal Obligations: To comply with legal and regulatory requirements.

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: To help with our business operations, such as payment processing and delivery services.
• Professional Advisors: Including lawyers, bankers, auditors, and insurers.
• Compliance with Laws: If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to protect the rights, property, or safety of our company, our customers, or others.

5. Security of Your Information

We use appropriate technical and organizational measures to protect your personal data. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data.
• Restriction: The right to request the restriction of processing your personal data.
• Object: The right to object to processing your personal data.
• Portability: The right to request the transfer of your personal data.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: rory@giantstone.co.uk
• Phone: 07305 114914
• Address: Baradwys, Rhosfach, Clynderwen, Pembrokeshire SA66 7SH

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.